You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment�s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. Most orders leave our warehouses within 1-2 business days. However, please allow 2-3 weeks for delivery *PLEASE READ - IMPORTANT DELIVERY INFORMATION (scheduled appointment deliveries only): At Austin Mattress Beds N Brass we use only experienced furniture carriers for our large item deliveries so damages are extremely rare but still may occur. Properly documented damages will be replaced at no charge. However, our carriers, and therefore Austin Mattress Beds N Brass, can not be held responsible for damaged items that have been signed for without first noting the damage or possible damage at time of delivery. Inspect packages thoroughly before signing, noting any dented corners, tears or punctures on the bill and have the driver sign or initial the notes. Open damaged packaging and inspect all pieces carefully while the driver is there. If there is no visible damage, sign for the items, making sure that punctures and tears are noted on the bill and initialed by the driver in case concealed damage is discovered later. Refuse damaged pieces and accept anything that is in good condition. Sometimes shipments can't be separated. In that case, refuse everything. Report all damages to Austin Mattress Beds N Brass, Inc. at (512) 453-9644 within 5 business days. Small items: Smaller items such as bed frames and some Twin and Full size headboards and footboards are shipped with UPS or FedEx. Once they pick the order up, a tracking number will be issued. Shortly thereafter you will receive an email notification that your order is in transit and this email will contain your tracking information. For small items the carrier will not schedule a delivery appointment. If the driver feels that it is safe to leave your items for you, he or she will do so. Otherwise, a call tag will be left on your door so you can make alternate arrangements. Large items: Austin Mattress Beds N Brass ships large furniture orders, such as most bed sets, with companies that specifically deliver furniture and will bring your order to the door of ground floor residences. (*If you need inside or upstairs delivery, please see Inside/Upstairs delivery below.) Our furniture carriers are experts at delivering large furniture to residential addresses and once they pick the order up a tracking number will be issued. Shortly thereafter, you will receive an email with the subject “Receipt” followed by your order number. This is notification that your credit card has been charged and the order is in transit. Our specialty furniture carriers will not attempt delivery without first contacting you to schedule a delivery appointment as we do require that someone be there to inspect the packages and sign for them. Our carriers will leave your order without an inspection and signature if they have specific instructions from you to do so but if you choose to waive the signature requirement, please be aware that you will be releasing Austin Mattress Beds N Brass and our carrier from any liability regarding loss, damage or returns. Our carriers are professionals and do their very best to deliver within the scheduled delivery window. However, unforeseen circumstances like mechanical difficulties or weather conditions may delay a delivery past the appointment deadline. These delays are very rare but if your delivery has not arrived within 1/2 hour of the end of the delivery window, please call Austin Mattress Beds N Brass and a representative will contact the carrier and get an update for you or make other arrangements. We will do everything possible to assist you if your order is delayed but Austin Mattress Beds N Brass cannot be held responsible for such delays and all other policies still apply. A $50 fee will be charged for all scheduled appointment deliveries where the receiver is unavailable during the agreed upon time. Inside/Upstairs delivery: Please contact a Austin Mattress Beds N Brass representative for Upstairs/Inside Delivery pricing. Please note that once an item has shipped, the order cannot be cancelled and becomes subject to our return policy. If you refuse an order, our return policy applies and actual roundtrip shipping costs plus a 25% restocking fee will be deducted from any refund due. Austin Mattress Beds N Brass will not accept a cancellation on made to order items after the item has been placed into production. Austin Mattress Beds N Brass, Inc. reserves the right to send a replacement item or replacement part for defective or damaged items. Damaged items must be noted at the time of delivery and defective items must be reported to Austin Mattress Beds N Brass within five (5) consecutive days. If damaged items are signed for without inspection, the cost of replacing the piece or pieces will be the responsibility of the consumer. If you decide you do not want parts or a replacement unit, the remaining items and parts can be returned under our standard return policy. If a product arrives and is the incorrect item due to an error made by Austin Mattress Beds N Brass, Inc. or the manufacturer and it cannot be corrected with a full replacement or replacement parts, Austin Mattress Beds N Brass, Inc. will be responsible for the cost of returning the item or items.